Site publisher

Medcom SAS (brand: Esthetic Planet)
10 bis Place de Clichy, 75009 Paris – France
Tel: +33 (0)1 42 74 07 18  |  WhatsApp: +33 7 69 58 36 06
RCS Paris: B453296220

This website is operated by Esthetic Planet, a brand of Medcom SAS. Accessing and using the website implies full acceptance of the present legal notice.

Nature and role of the platform

Esthetic Planet is a digital marketplace operated by Medcom SAS. It connects patients with partner clinics and practitioners worldwide and provides secure communication tools (client area, messaging, document sharing).

The published information (descriptions, photos, diplomas, accreditations, availability, indicative prices, reviews, etc.) is provided by the listed clinics and practitioners. Esthetic Planet may verify consistency but does not guarantee the accuracy, completeness, or real-time update of such information.

Quotes, diagnoses and medical services

Quotes, diagnoses, and treatment plans available on the website or via the client area are issued directly by the relevant clinics and practitioners, based on the information provided by the patient (forms, photos, imaging, medical history, etc.).

• Quotes have contractual value only after written validation by the clinic or practitioner under their own terms.
• The availability of procedures, timelines, and final prices fall under the sole responsibility of the clinic or practitioner.
• Esthetic Planet does not guarantee any medical or aesthetic outcome, nor the suitability of a treatment for a patient.

All medical, financial, or logistical commitments (deposit, scheduling, consent, hospitalization, follow-up) are made directly between the patient and the healthcare provider.

Limitation of liability

• Esthetic Planet and Medcom SAS disclaim all responsibility for any errors, omissions, or inaccuracies in information provided by clinics/practitioners or users (patients).
• Esthetic Planet cannot be held responsible for the consequences of any diagnosis, act, or medical follow-up performed by a third party.
• In the event of missing or incomplete information from either party (patient or clinic), the platform cannot be held liable for delays, rescheduling, refusal of care, or revised quotes resulting therefrom.
• Esthetic Planet assumes no responsibility for service interruptions, technical failures, viruses, or other issues beyond its control.

Any specific warranty must be expressly stated in writing by the relevant clinic or practitioner. No information published on the site constitutes a warranty without such formalization.

Client account, messaging and communication security

The client area and private messaging tools are provided to allow confidential and secure communication between the patient and the clinic or practitioner. They must be used to exchange the information necessary for evaluation and treatment planning.

• The patient remains solely responsible for the accuracy and completeness of the information provided (identity, health, medical history, current treatments, allergies, imaging, etc.).
• Clinics and practitioners are solely responsible for the quality, legality and compliance of the content (quotes, diagnoses, medical documents) they publish and share.

Client area access (only via these official links):
French: https://offers.esthetic-planet.com/fr_FR/client/login
English: https://offers.esthetic-planet.com/en_us/client/login
Italian: https://offers.esthetic-planet.com/it_it/client/login

No other link should be used to access client accounts.

Content transparency and moderation

Esthetic Planet may remove, without prior notice, any content that is illegal, misleading, offensive, violates privacy or intellectual property rights, or contravenes medical best practices. Reports can be sent to estheticplanet.paris@gmail.com 

Data protection and privacy (GDPR)

In accordance with French law no. 78-17 and the General Data Protection Regulation (GDPR), you have the rights to access, rectify, erase, object, restrict, and port your personal data. You may exercise your rights by written request to the postal address below.

Medcom SAS – Esthetic Planet
10 bis Place de Clichy, 75009 Paris – France

Purpose and legal basis

• Management of accounts, messaging, medical exchanges, and transmission of information to clinics (execution of pre-contractual and contractual obligations between patient and clinic).
• Platform security, fraud prevention, and service improvement (legitimate interest).
• Communication of information at the user’s request (consent when required).

Recipients

Data is processed by Medcom SAS and, when necessary for evaluation and patient care, transmitted to the clinics and practitioners selected by the patient. It is not shared with third parties except where legally required.

Security and confidentiality

Appropriate technical and organizational measures are implemented to protect the confidentiality of exchanges and documents transmitted through the client area and messaging system.

Retention period

Data is retained only for the time strictly necessary for the stated purposes, followed by legal archiving or deletion.

For any questions about data protection or to exercise your rights, contact us by postal mail at the address above. Please include a signed copy of an ID for access requests.

Intellectual property

All elements of the website (texts, images, logos, trademarks, domain names, architecture, databases, etc.) are protected by French and international intellectual property laws. They are the property of their respective owners, including Medcom SAS and, for the Esthetic Planet brand, Pierre Hollenbeck.

Any reproduction, representation, modification, distribution or use, in whole or in part, without prior written authorization, is strictly prohibited.

Links to other websites

To facilitate access to additional information, the website may include links to third-party services. Esthetic Planet exercises no control over these sites and disclaims any responsibility for their availability, security, or content. Access to these sites is the sole responsibility of the user.

Third-party sites may also include links to www.esthetic-planet.com. Esthetic Planet and Medcom SAS cannot be held responsible for the content or links appearing on such external sites.

Terms of use and modifications

Use of this website is subject to these legal notices and, where applicable, to the general conditions applicable to users and professionals. Esthetic Planet reserves the right to modify the site’s content and these terms at any time without prior notice. Users are encouraged to review them regularly.

Applicable law – Jurisdiction

The website and its content are governed by French law. Any dispute related to the use of the site shall fall under the exclusive jurisdiction of the courts of Paris.

Contact

For any questions regarding these legal notices or to submit a complaint:

• Postal address: Medcom SAS – Esthetic Planet, 10 bis Place de Clichy, 75009 Paris – France
• Phone: +33 (0)1 42 74 07 18
• WhatsApp (24/7): +33 7 69 58 36 06

For medical communications and case follow-up, please use only your secure client area (official links provided above).