Our platform Ecosystem is enriched with new features
As a pioneer in European medical tourism, we are proud to remain at the forefront of innovation and technology—always striving to offer the best possible experience to our patients and partner clinics.
Several new features are now available on Esthetic Planet, enhancing both patient journey and clinic collaboration.
A Smarter Way to Manage Your Treatment Abroad
One of the most significant improvements is the expansion of our dedicated account system, designed to centralize all communication and documentation related to your medical care abroad. With over 20 years of experience, we know how crucial it is to implement best practices and avoid the common pitfalls that can arise when organizing medical travel—whether from the clinic’s side or the patient’s.
Our first priority: eliminate information dispersion. Medical tourism is not just about travel—it's a deeply personal and complex experience.
In traditional tourism, if your hotel doesn’t match the photos, you might feel disappointed. But when it comes to your health, the stakes are much higher: being promised one brand of dental implant and receiving another, or feeling lost or unsupported during your treatment, can have serious consequences.
All providers want to give the best service possible, that is an indisputable fact, but can they serve in the best way all the different requests? This is a goal claimed by many despite being unreachable and unreasonable.
No, not every clinic is perfect for you. But there is a way to find the perfect clinic for you. Multiply criteria, check languages, and philosophy, compare quotes and process dynamics.
Inspired by the Best to Serve You Better
We took inspiration from platforms like Airbnb and other leading marketplaces. While WhatsApp or email remain common tools, this medium will disperse the information and requires tedious research when in need of accessing the data.
So how do you ensure clarity and accountability? By keeping everything in one secure place.
That’s why we developed a dedicated client-clinic interface with several key goals:
- Efficient browsing and qualified requests: Clients can search, compare, and submit a request without repeating the same information endlessly.
- Clinic side: Providers only receive qualified leads, who have reviewed and shortlisted the provider among many others. This gives tremendous added value to the exchange between the client and the provider.
Let’s call it the “Tinder” effect if we would like to take a funny example: Both parties know that they are interested in each other. This enables for a better use of the human resource and a better client focus.
What Happens Next? The Post-op Added Value
Once a booking is confirmed, all communications between client and clinic remain accessible within the platform—secured, structured, and traceable.
In case of misunderstanding, or in need of a mediating party, centralized communication enables us to back up any communication and Esthetic Planet can intervene or assist at any time, if needed.
“Did you receive my flights?” – “No, we are waiting for it for 3 days.” “But I sent it to Susie’s WhatsApp.” “Oh, Susie was off this week, could you send it again to my email?”
Sound familiar? For any clinic operating in medical tourism, these exchanges happened – guaranteed.
It's not happening with Amazon, Airbnb, or Booking.com. Why? Because they centralize all info on their website or app. They implemented best practices and made traveling overall more:
- Efficient
- Reliable
- Accessible
- Cost-effective
Saving Time, Improving Quality
This new system makes better use of everyone's time—clients, clinics, and our team. Clinics can now focus on giving better, more detailed responses. Clients feel more supported and better informed. And Esthetic Planet can ensure the experience remains smooth, professional, and transparent.
The future of medical tourism is not just about where you get your treatment—it's also about all the preparation and upstream work before your departure on this medical journey. And the term journey is not metaphorical in this case.
We’re here to make sure the journey is clear, structured, and safe.
